FAQs

Using the Shopping Cart

Shopping at Bella Sweet Boutique is simple and secure. Browse through our store and find the items too sweet to live without. Select the colors, sizes and any customizations from the product page. Click the “add to cart” button and the item is automatically placed in your shopping cart. Some items may have additional shipping charges due to their size, weight or special handling requirements. These additional costs ensure that the items are packaged appropriately and arrive in perfect condition in your home. Any additional charges will be noted for each item on the product page.

Once you have everything in your shopping cart, enter any promotional or coupon codes and then proceed to checkout. You can choose to sign in as a registered member of Bella Sweet Boutique or continue shopping as a guest (signing in will allow you to track the progress of your shipment and is recommended). If you are a returning member, you will have access to your address book and stored information once logged in. Choose your shipping method, add a note with any Special Instructions and complete payment. The final step of the checkout process is to review your order, agree to the Terms and Conditions and click on the “Place Order” button. A confirmation page will show a summary of your transaction and an email version of this summary will be promptly sent to the email address you provide.

All credit card transactions and confidential information are verified and protected by Authorize.Net, one of the industry leaders in SSL encryption.

Note that your credit card will be charged at the time of checkout for all items in your shopping cart. If you receive notice that an item or items are backordered, you can opt to cancel the order and your card will be refunded.

Online account registration

Why would you want to register? Well, for starters it makes your online shopping faster and easier. Your billing and shipping addresses are securely stored with us so you won’t need to enter them every time you place an order. For those who like to send gifts, you can also store a number of different addresses to select from at checkout. You will also be able to login to your account to check the status of your orders and your order history, create a gift registry that you can pass on to friends and family or save favorite items to a wish list. Your registered information will be securely stored with us, and you can add, delete, or change your information at any time using your password. Just click on the “my account” link at the top of the page to get started.

Returns and Exchanges

You have 14 days to return your item from your date of purchase. When you receive your items, your purchase date will be clearly marked on a piece of paper included with your shipment. To return, you must have all tags attached, and all items must be unworn, un-washed, un-altered for a return to be processed. All sales on jewelry, accessories, and all makeup items are final. All sales on discounted merchandise are final. If you need to return an item here is the return form.

Phone in orders

Placing an order through our shopping cart is as secure as ordering by phone, but we realize that sometimes you may have questions and want to speak to a real person. Please call our customer service number at (800)- 295-705 (Monday through Friday between the hours of 8 am – 5 pm PST. If no one is available to assist you or if it is after hours, please leave a detailed message and we will return the call as soon as possible.

Promotions & Sales

From time to time we will run sales promotions that feature discounted pricing on products. Some of our sales will last for a limited period of time while other promotions will continue until the products are sold out. In addition, subscribers to our Bella Sweet Boutique newsletter will receive via email special coupon or promotion codes to be redeemed at checkout. Coupons, sales and promotions cannot be combined with any other offer or items on clearance. Sorry, no price adjustments on previous orders. We reserve the right to cancel any order due to unauthorized or ineligible use of discount.

Delivery times

We make every effort to get your merchandise to you as soon as possible. Items that we have in stock ship within 2 business days. Many of our items are custom made or ship direct from our vendors.

You can find a reasonable estimate of the delivery time as well as the shipping methods available specified on every product page. It is important to note that these are estimated shipping dates only and cannot be guaranteed by Bell Sweet Boutique. Occasionally issues arise that are beyond our control that may lead to additional production time, such as our manufacturers experiencing a backup in production or not having all materials on hand to complete your item(s). If this is the case you will be alerted as soon as we are made aware that any problem exists. At this time orders placed through our shopping cart will all be shipped by the same method selected at checkout (with the exclusion of freight shipped items). If you wish to split the shipping, having some ship second day and some standard, please contact us to place the order by phone.

Backorders

Bella Sweet Boutique strives to provide the best selection of items, but every so often customer demand exceeds our supply. If after placing your order you receive an emailed backorder notice, it will specify an approximate ship date for your merchandise. If you do not wish to wait until the due date you may cancel the order and your card will be refunded.

Bella Sweet Boutique follows the industry standard “30 Day Rule” pertaining to delayed delivery of your items. This rule states that you understand the posted shipping timeframe estimates for each product ordered, and accept the estimate as part of the terms of sale. In the case where a ship date changes or is delayed longer than 30 days past the estimate for the product, you will be notified and given the option to cancel or change your order.

Forms of Payment

We accept MasterCard, Visa, American Express, and Discover. Your credit card is charged as soon as your order is placed.

Sales Tax

No Sales Tax is charged.

Coupons

From time to time we may advertise coupon codes good for limited time offers and discounts. To redeem a coupon, enter the code at the bottom of the shopping cart page “Add a Promotion Code” section. Note that coupons cannot be used towards the purchase of sale items and may not be combined or used in multiples on an order.